Refund & Cancellation Policy

We want you to be satisfied with purchases made from JEBJOSH MEDIA LIMITED trading as Jebjosh. This Refund & Cancellation Policy explains when refunds or cancellations may be available for digital products, licenses, software, custom products, and other content purchased through https://market.jebjosh.com or https://jebjosh.trakroom.com or https://trakroom.com/jebjosh or https://jebjosh.com

Please review this policy before completing your purchase.

1. Digital Products and Electronic Delivery

Products sold by JEBJOSH MEDIA LIMITED may include:

• Beats and instrumentals;
• WAV, MP3, and other audio files;
• Track stems and multitrack files;
• Sample packs;
• Sound kits and music kits;
• Drum kits, loops, and one-shots;
• Presets and MIDI files;
• Software plugins and other downloadable software;
• Digital licenses;
• Exclusive and non-exclusive music licenses;
• Customized beats or other made-to-order digital products; and
• Other downloadable or electronically delivered digital content.

These products are generally delivered electronically by providing download access, a license, an activation method, an account entitlement, or another form of digital access.

Because digital products cannot be physically returned after they have been downloaded, accessed, activated, licensed, or successfully delivered, digital purchases are generally non-refundable after fulfillment except in the circumstances described in this policy or where a refund is required by applicable law.

2. Refund Eligibility

You must normally submit an eligible refund request within 14 days of the purchase date.

The 14-day period is the period in which you may submit a refund request. It does not create an automatic right to a refund after digital content has been downloaded, accessed, activated, or delivered.

A refund may be approved where:

• You were charged more than once for the same order;
• A duplicate order was placed accidentally and the duplicate product has not been separately used or transferred;
• You received a different product from the product you purchased;
• A downloaded file is corrupted, defective, incomplete, or unusable and we are unable to provide a working replacement;
• A software product contains a material defect that prevents it from functioning as described and we are unable to resolve the issue;
• The product materially differs from the description presented to you at the time of purchase;
• The product was not delivered and we are unable to complete delivery within a reasonable period;
• A license or entitlement that formed part of your purchase was not provided and we are unable to correct the issue;
• JEBJOSH MEDIA LIMITED cancels the order before fulfillment; or
• A refund is otherwise required under applicable consumer protection or other applicable law.

We may attempt to correct a delivery problem, replace a defective file, provide the correct product, restore download access, or resolve a technical issue before issuing a refund where doing so reasonably resolves the problem.

3. Non-Refundable Circumstances

Except where required by applicable law or where another provision of this policy applies, a refund will normally not be issued where:

• You change your mind after receiving, downloading, accessing, or activating the digital product;
• You decide that you no longer need or want the product;
• You are subjectively dissatisfied with the style, sound, genre, arrangement, creative direction, or artistic characteristics of a product that was accurately represented before purchase;
• You failed to review the product description before completing your purchase;
• You failed to review the applicable license terms before completing your purchase;
• You misunderstood rights or restrictions that were clearly disclosed in the applicable license agreement;
• You purchased a product for software, hardware, an operating system, a DAW, or another environment that was clearly identified as unsupported before purchase;
• Your equipment, software, operating system, DAW, or other third-party product does not meet system or compatibility requirements that were disclosed before purchase;
• You are unable to use the product because of a third-party service, application, device, account, or system that is outside our reasonable control;
• You have already received and made use of the benefits associated with the digital product or license, except where the product is defective or applicable law provides otherwise; or
• You request a refund outside the applicable refund period without circumstances that reasonably justify an exception or create a right to a refund under applicable law.

Nothing in this section prevents a refund where a product is defective, incorrectly delivered, materially misrepresented, not delivered, or where applicable law requires a refund.

4. Cancellations

One-Time Digital Purchases

If you wish to cancel an order, contact us at support@jebjosh.com as soon as possible.

We may be able to cancel an order if it has not yet been fulfilled.

However, many digital products are delivered automatically or made available immediately after payment. Once a download has been made available, a license has been issued, software has been activated, or digital access has otherwise been provided, the order is generally considered fulfilled and can no longer be cancelled merely because you changed your mind.

An unsuccessful cancellation request does not affect any separate refund right you may have under this policy or applicable law.

Recurring Purchases or Subscriptions

If Jebjosh offers a recurring subscription, membership, or automatically renewing product, you may cancel future renewals in accordance with the cancellation instructions provided with that product.

Cancellation of a recurring product normally prevents future renewal charges but does not automatically refund a charge that has already been successfully processed for a billing period that has begun.

Refunds relating to duplicate charges, billing errors, failure to provide the purchased service, or other qualifying circumstances will be reviewed under this policy and applicable law.

5. Beats and Instrumentals

Beats, instrumentals, stems, and related audio products are licensed digital products.

A refund may be available where:

• The wrong beat or instrumental was delivered;
• Required files included in the purchased product or license are missing;
• The files are corrupted or unusable and cannot be replaced;
• The files materially differ from what was described at the time of purchase; or
• Delivery cannot be completed.

A refund will not normally be provided because you later decide that the beat does not suit your project, change your artistic direction, or no longer wish to use the beat after receiving it.

Where a refund is approved, the license associated with the refunded purchase will terminate as described in Section 12 of this policy.

6. Sample Packs, Sound Kits, Music Kits, Presets, MIDI Files and Similar Products

Sample packs, sound kits, music kits, drum kits, loops, one-shots, presets, MIDI files, and similar products are digitally delivered products.

If a product contains missing, corrupted, or defective files, please contact us at support@jebjosh.com.

Where reasonably possible, we will first attempt to provide corrected or replacement files.

A refund may be issued where the problem materially affects the purchased product and we are unable to provide a working replacement or otherwise resolve the problem.

A refund will not normally be issued solely because you do not personally like the sounds, presets, samples, loops, or other creative content after downloading the product where the product was accurately represented before purchase.

Any separate licensing requirements for these products remain governed by the applicable license agreement or Terms of Use.

7. Software Plugins and Downloadable Software

Software plugins and other downloadable software may have specific system requirements, supported formats, operating systems, DAWs, hardware requirements, or other compatibility requirements.

You are responsible for reviewing any disclosed system and compatibility requirements before purchasing software.

If software does not function because of a defect in the product itself, please contact us at support@jebjosh.com and provide information reasonably necessary for us to investigate the issue.

This may include:

• Your operating system and version;
• Your DAW and version;
• Plugin format;
• Relevant hardware information;
• Screenshots or error messages; and
• A description of the problem.

We may first provide troubleshooting assistance, an updated installer, a replacement download, or another reasonable technical solution.

A refund may be approved if the software has a material defect that prevents it from functioning substantially as described and we are unable to resolve the problem.

A refund will not normally be issued where:

• Your computer or software does not meet system requirements that were disclosed before purchase;
• You attempt to use the product in an unsupported DAW, operating system, plugin format, or environment that was disclosed as unsupported;
• A third-party software update, operating system update, security setting, or incompatible third-party product causes an issue outside our reasonable control; or
• You decide after activation or download that you no longer want the software.

These limitations do not apply where applicable law gives you a right to a refund.

8. Customized Beats and Made-to-Order Products

Customized beats, custom productions, modifications, or other digital products produced specifically to your instructions may have different cancellation and refund conditions because work may begin before final delivery.

You should contact us as soon as possible if you wish to cancel a custom order.

If work has not yet begun, we may cancel the order and issue a refund where appropriate.

Once production or customization has begun, amounts paid may be non-refundable to the extent they reasonably relate to work already performed, resources already committed, or other non-recoverable costs.

Once a customized product has been completed and delivered in accordance with the agreed specifications, it will generally be non-refundable unless:

• The delivered product materially differs from what was agreed;
• The files are defective or unusable and cannot be corrected;
• We are unable to complete the agreed work; or
• A refund is required by applicable law.

If a separate written agreement for custom work contains specific cancellation, revision, deposit, or refund terms, those terms will apply together with this policy.

9. Exclusive Rights and Exclusive Licenses

Purchases of exclusive rights or exclusive licenses may result in rights being reserved or transferred specifically for the purchaser and may prevent the relevant product from being licensed to other customers.

For this reason, an exclusive-rights purchase is generally non-refundable once:

• The applicable exclusive license has been issued or executed;
• The licensed files have been delivered; and
• The exclusive rights have been made available to the purchaser.

This does not prevent a refund where:

• The exclusive rights or files were not delivered;
• The wrong product or license was provided;
• The files are materially defective and cannot be corrected;
• We are unable to provide rights that were expressly included in the purchase; or
• Applicable law requires a refund.

If an exclusive-rights transaction is refunded, any rights granted through the refunded transaction terminate or revert as provided by the applicable license agreement.

10. Failed Delivery and Download Problems

If you have successfully paid for a digital product but have not received access to it, contact us at support@jebjosh.com.

Before requesting a refund, please check:

• The email address used for your purchase;
• Your spam or junk email folder;
• Your customer account, if applicable; and
• Any download or order page made available after checkout.

If payment has been confirmed but we are unable to provide the purchased product, license, or access within a reasonable period, you may be eligible for a replacement, corrected delivery, or refund.

A temporary technical delay that is promptly corrected does not necessarily require cancellation of the transaction where the purchased product is subsequently delivered, except where applicable law provides otherwise.

11. Duplicate, Incorrect and Unauthorized Charges

If you believe you were charged more than once for the same order, contact us at support@jebjosh.com with the relevant order and payment information.

After confirming a genuine duplicate charge, we will arrange an appropriate refund.

If an incorrect amount was charged, we will investigate the transaction and correct any verified billing error.

If you believe a payment was made without your authorization, contact us and your bank or payment provider as soon as possible.

We may request information reasonably necessary to investigate the transaction and may work with the applicable payment provider to resolve the matter.

Nothing in this policy restricts any rights you may have to report or dispute an unauthorized transaction through your bank, card issuer, payment provider, or applicable regulatory authority.

12. Effect of a Refund on Licenses and Usage Rights

Unless applicable law or a separate written agreement requires otherwise, when a refund is issued for a licensed digital product:

• The license associated with the refunded purchase terminates;
• Your right to begin any new use of the refunded product ends;
• You must stop distributing or making new use of the refunded product under the terminated license;
• You must delete the original downloadable files in your possession where reasonably possible; and
• You may not sell, transfer, sublicense, share, redistribute, or otherwise make the refunded product available to another person.

For beats, instrumentals, samples, kits, presets, software, and other products governed by a separate license agreement, the provisions of that license concerning termination may also apply.

If there is a conflict between this section and rights that cannot lawfully be excluded under applicable law, applicable law will control.

13. Refund Request Process

To request a refund, contact us at support@jebjosh.com within 14 days of the purchase date, unless applicable law provides a longer period or the circumstances reasonably require otherwise.

Please provide:

• Your name;
• The email address used for the purchase;
• Your order number or transaction reference, if available;
• The product purchased;
• A description of the issue; and
• Any relevant supporting information.

Depending on the nature of the request, we may ask for reasonable supporting information such as:

• Screenshots;
• Error messages;
• Audio examples;
• Download information;
• Transaction information; or
• Technical information necessary to reproduce or verify a software issue.

We will review each request based on the circumstances of the transaction, this policy, the applicable product or license terms, and applicable law.

Providing requested information promptly may help us resolve your request more efficiently.

14. Refund Method and Processing Time

Approved refunds will normally be returned to the same payment method used for the original transaction.

We will generally initiate an approved refund within 7 business days after approval.

After a refund has been initiated, your bank, card issuer, payment provider, mobile money provider, or other financial institution may require additional processing time before the funds appear in your account.

Processing times after we submit the refund are controlled by the relevant payment provider or financial institution and may vary.

Where the original payment method cannot accept a refund, we may contact you regarding an appropriate alternative method, subject to applicable payment-provider requirements and law.

15. Promotions, Discounts and Free Products

Products purchased using a promotional code, coupon, or discount remain subject to this Refund & Cancellation Policy.

Where an eligible refund is approved, the amount refunded will normally be the amount actually paid for the applicable product rather than its undiscounted price.

A free product or product supplied at no monetary cost has no cash refund value.

Where a promotion includes multiple products as part of the same transaction, we may take the terms of the promotion and the products actually paid for into account when determining the appropriate refund amount.

Nothing in this section limits rights that cannot lawfully be excluded.

16. Payment Disputes

If you have a problem with an order, we encourage you to contact us at support@jebjosh.com so that we can investigate and attempt to resolve the issue.

Contacting us does not prevent you from exercising any rights available through your bank, card issuer, payment provider, or applicable consumer protection authority.

We may provide transaction, delivery, download, licensing, account, and communication records to a payment provider where reasonably necessary to respond to a payment dispute, chargeback, fraud investigation, or other payment-related inquiry, in accordance with applicable law and our Privacy Policy.

17. Consumer Rights

This policy is intended to clearly explain our refund and cancellation procedures for digitally delivered products.

Nothing in this Refund & Cancellation Policy is intended to exclude, restrict, or waive any consumer right, statutory guarantee, remedy, or other protection that cannot lawfully be excluded under the laws applicable to your purchase.

Where a provision of this policy conflicts with a mandatory requirement of applicable law, the mandatory legal requirement will apply.

18. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time to reflect changes to our products, business practices, payment methods, or legal and regulatory requirements.

The version applicable to a purchase will generally be the version published at the time the transaction was completed, except where a later change is required by applicable law.

The current version of this policy is available through https://market.jebjosh.com or https://jebjosh.trakroom.com or https://trakroom.com/jebjosh.

19. Contact Us

If you have questions about this Refund & Cancellation Policy, experience a problem with a digital purchase, or would like to submit a refund or cancellation request, contact us using the details below.

JEBJOSH MEDIA LIMITED trading as Jebjosh

Email: support@jebjosh.com

Phone: +2347084254194

Business / Commercial Contact Address: 27 OLATEJU SHOMOLU (MUSHIN), LAGOS, LAGOS, Nigeria

Country: Nigeria

Website: https://market.jebjosh.com or https://jebjosh.trakroom.com or https://trakroom.com/jebjosh